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8 Tips for Safe Online Shopping

Online shopping can be convenient, cost-effective and safe—provided you take certain precautions before making your purchase.

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Encrypted online shopping on a mobile phonePhoto: ShutterStock

Only trust encrypted websites

Not all e-commerce sites provide the ideal conditions for safe online shopping. It’s important to limit your shopping to encrypted websites, and only conduct transactions when you’re on a trusted WiFi network. “Look for a padlock symbol on the URL bar, as well as next to your WiFi network’s name,” advises Satish Kanwar, product director at Shopify.ca. “Following these steps is the best way to ensure that your personal information is being transferred in the safest way possible.”

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Couple shopping online on a tabletPhoto: ShutterStock

Protect your personal information

It’s normal for online retailers to request additional details and preferences to make your online shopping experience more personalized. However, if they ask for too much information-like your social insurance number, for instance-that’s a definite red flag.

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Entering website login informationPhoto: ShutterStock

Create unique passwords for each website

Avoid using the same password for every online shopping site you frequent. “That way, if your login information gets stolen on one website, your other accounts likely won’t get compromised,” says Kanwar.

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Look for HTTPS in the URLPhoto: ShutterStock

Look for the ‘S’

Any time you input personal or credit card information into a website, ensure the page is secured. Kanwar says that the quickest way to check for this is in the URL. “The website URL should start with https:// (rather than http://) and should have a padlock symbol to indicate that the page is secure.”

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Online shopping salePhoto: ShutterStock

Be wary of dream deals

Kanwar warns consumers to regard sale-of-the-century price tags with a healthy dose of skepticism. “When items are priced significantly lower than they should be, that should raise a flag about the legitimacy and authenticity of the website,” he says. “Low prices are enticing, but if it’s too good to be true, it usually is.”

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Customer service representativePhoto: ShutterStock

Look for customer service information

Safe online shopping sites have their toll-free customer service line or email address readily available. Kanwar also recommends reading over the website’s refunds and exchanges policies: openness about these conditions is often a good indicator of credibility.

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Entering credit card information onlinePhoto: ShutterStock

Don’t click on untrusted pop-up ads

While it’s common practice for retailers to use pop-up ads for e-newsletters, promotions and flyers, Kanwar warns consumers to keep an eye out for phishing scams. “Pesky pop-ups are a way for scammers to lure or confuse online shoppers,” he says. “Make sure to have an ad-blocker installed when shopping on unfamiliar websites to avoid getting phished.”

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Reviewing credit card statementsPhoto: ShutterStock

Check your credit card statement

Keep a close tab on your credit card statements, even after you’ve received your purchased item. “It’s always smart to ensure that there were no hidden charges tacked on, or unfamiliar names deducting from your account,” Kanwar suggests.

Next, beware of the sneaky ways online retailers get you to spend more money.