Making a claim
Keep the paperwork: Receipts, invoices, emails or any written documentation of the event will be necessary to offer as proof of what went wrong as it was going wrong, and what financial charges you may have incurred.
Know your deadlines: Often there are deadlines for making a claim for reimbursement. For example, Air Canada requires that claims for lost luggage be made within 21 days of when baggage should have been delivered. These will vary depending on the company, so check the fine print to know how much time you have to reach out.
Contact the government: If you have filed a complaint, and either not heard from the company or been denied compensation but still feel entitled to some form of settlement—or if you want to take steps to make sure your experience is not repeated for other customers—you can file a complaint with government bodies. The Canadian Transportation Agency allows travellers with air travel complaints to submit a complaint online. Some other government bodies, like the Travel Industry Council of Ontario, also allow travellers to file formal complaints, so be sure to do your research to find out who you can reach out to.