The 48-year-old Salem, Oregon resident had no signature meal – the only guaranteed thing was the almost-daily delivery to Alexander’s home, located six minutes away from the Silverton Road Domino’s store.
That’s why the Domino’s staff noticed when, for a period of two weeks in April 2016, Alexander’s orders stopped.
“A few of my drivers had mentioned that we hadn’t seen his order come across our screen in a while, so I went and looked up to see how long it had been since he last ordered,” general manager Sarah Fuller told KATU.com. “It was 11 days, which is not like him at all.”
Fuller first met Alexander in 2009 when she started at the store as a delivery driver. She knew three things about him – he worked from home, rarely left his residence and had suffered from undisclosed health issues in the past.
It was during a slow night shift when Fuller decided to take action. Around 1 a.m. on Sunday, May 8, she sent longtime driver Tracey Hamblen to visit Alexander’s home.
“I think we were just doing our job checking in on someone we know who orders a lot,” Fuller told KOIN.com. “We felt like we needed to do something.”
Hamblen arrived at Alexander’s home and knocked on the front door several times. There was no answer. He later noticed that the lights and television in the home were on. When he called Alexander’s phone, it went straight to voicemail.
Hamblen drove back to the store to tell the staff and they decided to call 911. Soon, deputies from the Marion County Sheriff’s office arrived at Alexander’s home. The deputies broke down the door and saw that he was on the floor.
Paramedics rushed Alexander to Salem Hospital and later listed him in stable condition. A few weeks later, Fuller, Hamblen and other store employees visited him with flowers and cards. They were greeted by Alexander’s smile.
“(Alexander is) just an important customer that’s part of our family here at Domino’s.”